New Patients

Your First Appointment

When you become one of our clients, you can make an initial consultation appointment by phoning our reception team or follow the 'contact us' link to ask us to get in touch with you.

Parking: There is convenient NCP parking in Calthorpe Street, which if you forget to bring change can be paid for by mobile phone. Make a note of your number plate and follow the instructions on the ticket machine. Allow an hour and a half for your first visit, which is outlined below.

Find Us: Our entrance is on the left side of the ancient timber-framed Pontings Lettings. Walk upstairs, turn left and you will be greeted by our reception team. Click here to view us on a map.

What Happens:

• Our patient co-ordinator, Claire Lee, will meet with you for an informal chat in the privacy of our consultation room. She will listen to your wishes and concerns, and explain what to expect
• Then you will be introduced to your dentist and care nurse who, with your permission, will carry out a comprehensive examination of your head face and neck muscles and jaw joints, check the health of the tissues of your cheeks, palate and tongue (including a mouth cancer check), and then assess your gum health before carefully checking your teeth.
• Your dentist will share any findings with you as the examination proceeds and will explain if any diagnostic tests are needed; such as X-rays with our state of the art digital system, or laser analysis of the tooth surface for decay.
• At this point we move away from the dental chair where your dentist will review your concerns and the examination findings. Treatment options and their likely costs will be discussed with you and a treatment plan formed, along with details of our payment policy.

What next: We will help book your next appointment and can email or print a treatment plan and estimate for your information at the end of your consultation. Occasionally we will ask you to return for further diagnostic tests and consultation if complex treatment is being considered so we can be sure you have all the relevant information to make an informed decision before you commit to proceed. In these cases we will prepare a written report, treatment plan and an estimate, which we will either present then or send to you after the second appointment.

Testimonials